Urbaland is committed to protecting your privacy.
This Privacy Policy was last updated on 1st December 2022 and sets out how we collect and use your personal information and what your individual data protection and privacy rights are.
WHAT IS THE LEGAL BASIS FOR PROCESSING THE DATA?
If you have made a purchase on our website (providing you did not opt out) or subscribed to our newsletter you will receive occasional marketing communications from us. To unsubscribe, just email us and we will remove you manually.
MANAGING YOUR PERSONAL DATA
When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.
Whether you have supplied your personal details online, by phone, by email or in a letter, we will never use them without a lawful reason to do so. We will use your personal data for the purposes for which they were initially requested and as fully explained in this Privacy Policy.
WHAT DATA IS BEING COLLECTED?
We only store the personal data you have provided. We do not store or see any credit card information on systems. All credit card transactions are cleared using Payment Gateway.
WILL THE DATA BE SHARED WITH ANY THIRD PARTIES?
We do not sell, trade or rent your personal information to anyone else.
USING YOUR PERSONAL DATA FOR DIRECT MARKETING
We may use your email and home address to send you details of our latest products and promotions. We also use marketing profiling techniques to determine what product offers may be of interest to you whether that be by email, direct mail or social media.
EMAIL MARKETING
We would like to keep you informed about our latest product offers and promotions using the email address you provide to us. We will use the information provided to us when you subscribe to our newsletter or make a purchase online (Unless you opted out of this service).
DIRECT MAIL
We may use your name and address to send you personalized marketing mails or gifts in the post. We have a legitimate business interest to send you information about our products and offers in the post as we know that many of our customers like to browse through catalogues or offers prior to placing an order with us.
SOCIAL MEDIA
We may use your email address to send you online targeted marketing information about our product offers and promotions via social media platforms. To do this, we will share your email address in a secure manner with social media organizations, such as Facebook, who will match our advertising requirements to your social media profile. We have a legitimate business interest to send you product information via social media which we believe is of relevance to you; this is known as Interest-Based Advertising.
WHAT RIGHTS DOES THE DATA SUBJECT HAVE?
Right of access
You may wish to access a copy of the personal data we hold about you – known as a Subject Access Request. You can do so by ringing, writing to or emailing.
Right of rectification
If you believe we have made an error as to the personal data we hold about you, please speak to one of our members of staff on the number below.
Right of Erasure
You have the right to request your personal data to be permanently deleted from our records and systems to avoid any further communication with you. Your request will always be considered in light of the legal bases that we hold, store and process your personal data and the purpose that we collected your data. Where the legal bases permits, we will carry out your instruction without undue delay.
Right to restrict processing
Should you believe that we are processing your personal data in a way that you did not understand or agree to and wish to restrict such processing, please contact us.
CONTACT US / MAKE A COMPLAINT
If you have any queries regarding our privacy policy or would like to make a complaint for any reason please call us on +8801779396906